Terms of Service

Effective date: August 2, 2026

This website is operated by Fluffy Select. Throughout these Terms, “Fluffy Select,” “we,” “us,” and “our” refer to Fluffy Select. By visiting www.fluffyselect.com, creating an account, or purchasing from us, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the website or services.

1. Eligibility and Acceptable Use

You represent that you are at least the age of majority in your place of residence or have permission from a parent or guardian. You may not use our services for an unlawful purpose, violate applicable laws, transmit malicious code, interfere with security, scrape the website in a way that harms the service, or infringe the rights of others.

2. Products and Information

We try to display product descriptions, dimensions, colors, materials, images, availability, and prices accurately. Screens and handmade or textile production may create reasonable variations. Product information may be corrected or updated without notice. References to comfort, support, breathability, or durability describe product design or user experience and are not veterinary or medical advice, diagnosis, treatment, or a guarantee of results for any pet.

3. Orders, Pricing, and Payment

Submitting an order is an offer to purchase. We may accept, decline, limit, or cancel an order for reasons including availability, suspected fraud, pricing or listing errors, or shipping restrictions. Payment must be authorized before an order is accepted. If we change or cancel an order, we will attempt to notify you using the contact information provided at checkout.

Prices are shown in U.S. dollars unless stated otherwise. Taxes, shipping, discounts, and other charges are calculated at checkout where applicable. You agree to provide accurate and current billing, payment, shipping, and account information.

4. Shipping

Shipping availability, the $150 free-standard-shipping threshold, remote-area exclusions, address changes, tracking, and delivery estimates are described in our Shipping Policy. Delivery dates are estimates and are not guaranteed.

5. Returns and Refunds

Returns, exchanges, vacuum-seal restrictions, return-label costs, damaged or incorrect items, and refund timing are governed by our Return and Refund Policy.

6. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for activity under your account. Notify us promptly if you suspect unauthorized access.

7. Intellectual Property

The website and its content, including the Fluffy Select name, logos, text, graphics, product photography, videos, design, and software, are owned by or licensed to Fluffy Select and are protected by applicable intellectual-property laws. You may use the website only for personal, non-commercial shopping and informational purposes. No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.

8. Reviews and Submissions

If you submit a review, photo, suggestion, or other content, you confirm that you have the right to do so and grant Fluffy Select a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and display it in connection with our business. Submissions must not be unlawful, misleading, abusive, infringing, or malicious. We may remove content at our discretion.

9. Third-Party Services and Links

Our store is hosted by Shopify and may use third-party payment, analytics, shipping, support, marketing, or social-media services. Third-party services and websites have their own terms and policies. We are not responsible for third-party content, availability, or practices.

10. Privacy

Our collection and use of personal information are described in our Privacy Policy. Shopify may also process information to provide and improve the commerce platform.

11. Errors and Availability

We may correct typographical errors, inaccuracies, or omissions and may change or cancel affected orders, including after submission, to the extent permitted by law. We do not guarantee uninterrupted, secure, or error-free access to the website.

12. Disclaimer of Warranties

Except as expressly stated by Fluffy Select or required by law, the website, services, and products are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim implied warranties including merchantability, fitness for a particular purpose, title, durability, and non-infringement. Some jurisdictions do not allow certain exclusions, so these exclusions may not apply to you.

13. Limitation of Liability

To the fullest extent permitted by law, Fluffy Select and its service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenue, data, or use arising from the website, services, or products. Where liability cannot be excluded, it will be limited to the amount paid for the product or service giving rise to the claim, except where applicable law requires otherwise.

14. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Fluffy Select and its service providers from claims, losses, and reasonable expenses arising from your unlawful use of the services, violation of these Terms, or infringement of another person's rights.

15. Termination and Severability

We may suspend or terminate access for a material breach of these Terms. Provisions that by their nature should survive termination will survive. If any provision is found unenforceable, the remaining provisions remain in effect.

16. Governing Law

These Terms and any separate agreements for our services are governed by the applicable laws of the United States, without regard to conflict-of-law principles, and disputes will be heard by a court of competent jurisdiction in the United States, except where mandatory consumer-protection law requires otherwise.

17. Changes to These Terms

We may update these Terms by posting a revised version on this page. Changes apply from the posted effective date. Continued use after an update constitutes acceptance to the extent permitted by law.

18. Contact

Questions about these Terms should be sent to hello@fluffyselect.com. Business name: Fluffy Select. Website: www.fluffyselect.com.